Better Cookies.ca Canada
Canadian Cookie Delivery
Local: 416-477-1401 Proudly Canadian

Better Cookies.ca FAQ

These are the frequently asked questions about Better Cookies and our gift delivery service in Canada

Gourmet Cookies in a Gift Box Delivered - Canada Wide Delivery

What makes Better Cookies.ca so much better?
There are many reasons why our cookies are better. Our recipes are unique and are loved by everyone. They are great for vegetarians and vegans and we do not include any animal products in our recipes. We only use high quality ingredients and make each cookie by hand in small batches. Our cookies embody the goodness we put into them and in how we make them. Simply put, we care about the products we sell. Better Cookies are delicious and are the perfect gift to show someone you care.

Are you able to make a delivery for today?
Yes, in most cases we are able to deliver your same day order within Oakville, Mississauga, Burlington, Hamilton, Milton, Stoney Creek, Dundas and across the Toronto. We have a Delivery / Shipping costs calculator to see what it will cost for the cookie delivery. Any orders confirmed after 9:30 a.m. will require a faster delivery timeframe and will result in an increase to the cost of your order. Please call (416) 477-1401 if you have any questions. Last minute orders must be placed on-line to ensure swift processing.

Are your cookies peanut and nut free?
Many of our cookies do not have any nuts in them but we are developing some that do. You can review the ingredients in our cookies. Although many of the cookies we have do not have nuts in them, we cannot guarantee that there has not been traces of nuts added and therefore may contain traces of nuts. We have also introduced a few cookies that do have nuts in them but most of the cookies do not.

How long in advance do I have to place my order?
An order placed early usually results in a lower delivery costs. Same day orders are possible in the Toronto area. Please allow a minimum of 24 hours to guarantee your desired delivery date. For next day deliveries, please submit your order before 1pm to quality for the lower shipping cost.

For deliveries across Canada, order cut off times will vary from 1 to 3 days depending on the shipping destination. Central Ontario and Quebec orders placed by 11:30 a.m. can be delivered in two days in most instanced. Orders to British Columbia need to be placed 3-4 days in advance as a minimum. As much notice as possible is appreciated when placing an order. We typically use UPS Expedited or Standard for most our out-of-town gift orders, but we may use Purolator for rural areas to ensure a quick delivery.

What if no one is home for a delivery?
We encourage you to ensure that someone will be available to receive the package. However, should that not be the case, the package will be left at the requested shipping address. Should we be required to re-deliver the package at a later time an additional shipping charge will apply to cover this cost.

Can I select the type of cookies that are included in my order?
Unless otherwise requested, the cookie jars, cookie bouquets, edible cookie arrangements, cookie bouquets, cookie grams, and cookie baskets will include more than one variety of our cookies. We do have different selection options depending on the gift. Should you wish to order specific types of cookies, then please use our create your own cookie gift to pick the types of cookies you wish to have included with your order.

What is a cookie gram?
We answered this question we get often in our cookie blog. Please see "What is a cookie gram?" to get a detailed answer on what a cookie gram is and to see some awesome pictures of some cookie grams we have created by hand.

Upon delivery, how long will the cookies I order stay fresh?
If you keep the cookies wrapped or tightly sealed, they should stay fresh for up to seven days.

How much should I tip the cookie delivery person?
There is absolutely no need to tip our cookie delivery drivers. A simple smile and thanks is all that is needed to make their day.

We offer secure on-line gift ordering for your security
This website is secured with GeoTrust's 256bit SSL certificate. This means you can rest assured that communications (e.g. credit card numbers, name, address, etc.) between your browser and this site's web servers are private and secure when the SSL session is activated. We do not store any credit cards in our web system.

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