Better Cookies.ca
www.bettercookies.ca
Local: 416-477-1401

Return & Cancellation Policy

As all of our gourmet cookies are baked fresh and are perishable, we are unnable to offer returns of any kind. If for some reason you have an issue with the gift received, please call us at 416-477-1401 and we will be happy to help.

If we have bad weather we cannot guarantee the delivery time that you requested. Every effort will be made to do so, but we are not responsible for any delays that may occur and no refund will be given. We will deliver as soon as it is possible. We will also, whenever possible e mail you when we know that your delivery may be in this situation when bad weather is coming.

If you cancel with more that 72 hours in advance of the delivery date a 100% refund will be offered.

If you cancel with less than 72 hours notice, no refund will be applied.

Please be aware that these time limits are when a representative actually receives the notice.. So if you send an e-mail at 3 am in the morning, the policy begins when we see it in our in-box the next morning (not when you sent it).

On multiple corporate orders, there are no cancellations unless more than 7 days are given, and a fee will be charged for work already performed.